Project Manager — Facilities Services

Position overview

P3 Builds is seeking a Project Manager for our Facilities Services division to manage commercial service work orders from initial request through completion and billing readiness. Based at P3's Plano office and reporting to Stefan Palazzo, this position coordinates break-fix work, repairs, maintenance, and small projects across multiple customer locations.

Most tickets average approximately $1,200, with larger assignments reaching $50,000. This role requires strong organization, practical construction knowledge, and the ability to manage many active work orders with different priorities, schedules, and trades.

The successful candidate takes ownership of response times, scope, vendor coordination, cost control, customer communication, and closeout. They make sound decisions within approved limits, keep work moving, and identify problems before they affect the customer or the job's profitability.

What Success Looks Like

Work orders move promptly from intake to completion. Customers receive clear updates, vendors arrive prepared, and completed work meets the approved scope. Costs and margins remain visible, callbacks are addressed, and complete documentation allows timely invoicing.

Annual base compensation is based on experience, qualifications, and service/project management capability.

Key responsibilities

Work Order Management & Prioritization

• Intake and triage: Review incoming requests, clarify the problem, assess urgency, and establish the next action based on safety, customer impact, and service commitments.
• Scope development: Obtain site information, photos, measurements, and trade input needed to define the work and reduce avoidable return visits.
• Scheduling: Coordinate technicians, subcontractors, materials, site access, and customer availability across multiple active tickets.
• Daily management: Monitor open work, aging tickets, promised completion dates, and stalled assignments; follow through until each item is resolved.
• Larger assignments: Manage defined scopes up to approximately $50,000 with appropriate estimates, schedules, subcontractor coordination, and progress tracking.

Financial Management & Decision Making

• Estimating: Obtain and review vendor quotes, compare scope and pricing, and prepare clear estimates for approval.
• Cost control: Track labor, materials, subcontractor costs, commitments, and expected margin throughout the work.
• Authorization: Work within customer not-to-exceed limits and company approval requirements; obtain written approval for additional scope or cost before proceeding.
• Practical decisions: Evaluate repair options, vendor availability, urgency, and cost to recommend an effective course of action.
• Billing readiness: Review vendor invoices against approved work and assemble complete records so customer billing can proceed promptly.

Vendor Coordination, Safety & Quality

• Trade coordination: Select and coordinate qualified service providers with the appropriate skills, documentation, and availability.
• Clear instructions: Communicate scope, access requirements, site rules, safety expectations, documentation needs, and completion deadlines.
• Quality control: Verify completion using appropriate site checks, photos, service reports, and customer confirmation.
• Problem resolution: Address missed appointments, incomplete work, callbacks, and scope disputes promptly; escalate safety concerns and material risks.
• Vendor performance: Track responsiveness, workmanship, pricing, and reliability, and recommend improvements to the service-provider network.

Customer Communication & Reporting

• Customer updates: Provide timely status reports, explain delays and options, and confirm changes before commitments are made.
• Documentation: Maintain current work-order notes, approvals, estimates, photos, completion records, and cost information.
• Management reporting: Report backlog, aging tickets, response and completion performance, cost variances, margins, and unresolved issues to Stefan Palazzo.
• Continuous improvement: Identify repeat failures, scheduling bottlenecks, and opportunities to improve service delivery and prevent callbacks.

Required qualifications

• Experience: Relevant experience managing commercial repairs, maintenance, service work orders, or small construction projects.
• Technical understanding: Practical knowledge of common building repairs and trade coordination, with the ability to identify when specialist input is required.
• Workload management: Ability to manage multiple short-duration assignments, changing priorities, and time-sensitive customer needs.
• Financial skills: Ability to review estimates, monitor job costs and margins, and work within approved budgets and not-to-exceed limits.
• Vendor management: Experience coordinating technicians, subcontractors, and suppliers and holding them accountable for scope, schedule, and quality.
• Communication: Clear, professional communication with customers, property personnel, vendors, and internal teams.
• Technology: Proficiency with work-order or project management systems, email, and spreadsheets.
• Mobility: Ability to work from P3's Plano office and visit customer properties and jobsites as needed.

Preferred qualifications

• Service environment: Experience with multi-site commercial customers, occupied properties, and service-level commitments.
• Trade network: Established relationships with reliable North Texas service contractors.
• Systems: Familiarity with computerized maintenance management systems, customer service portals, and digital closeout documentation.
• Education: Construction management, facilities management, a related technical discipline, or equivalent practical experience.